The Role of HR Analytics Capabilities in Improving Employee Retention: Mediating the Quality of HR Decision Making (Case Study: Mercure Serpong Alam Sutera)

Wijil Nugroho

doi:10.55927/fjst.v5i5.64

Authors

Wijil Nugroho Universitas Matana, Tangerang

DOI:

https://doi.org/10.55927/fjst.v5i5.64

Keywords:

HR Analytics, HR Decision Making Quality, Employee Retention, PLS-SEM, Human Resource Management.

Abstract

This research is motivated by the increasing role of HR analytics as a strategic capability in data-based human resource management, especially in increasing employee retention in the service sector. However, there is still a gap in the use of HR data to make decisions that have a real impact. This study aims to analyze the influence of HR analytics capabilities on employee retention with the role of mediating the quality of HR decision-making. The method used is a quantitative approach with a time-lagged survey design, involving 225 respondents at Hotel Vega Gading Serpong. Data were collected through a Likert scale questionnaire and analyzed using PLS-SEM. The results showed that HR analytics capabilities had a significant effect on the quality of HR decision-making and employee retention, and the quality of HR decisions had a significant effect on retention. In addition, the quality of HR decision-making was proven to partially mediate the relationship between HR analytics and employee retention. This study concludes that HR analytics provides strategic value through improving the quality of HR decisions that have an impact on employee retention

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