Developing an Adaptive Urban Village Staffing Model to Improve Public Service Performance in Indonesia

Dewi Citra Larasati; Agus Sholahuddin; Kridawati Shadana

doi:10.55927/fjst.v5i4.38

Authors

Dewi Citra Larasati Universitas Tribhuwana Tunggadewi (UNITRI), Malang
Agus Sholahuddin Universitas Merdeka Malang (UNMER)
Kridawati Shadana Universitas Merdeka Malang (UNMER)

DOI:

https://doi.org/10.55927/fjst.v5i4.38

Keywords:

Apparatus Placement, Workload, Public Services, Urban Villages, Human Resource Management.

Abstract

This study aims to analyze the dynamics of apparatus placement and public service workload at the village level and develop the Adaptive Urban Village Staffing Model as a more adaptive approach to human resource management. The research uses a qualitative method with a case study design in three urban villages in Malang City, namely Pandanwangi, Gadang, and Kotalama. Data was collected through in-depth interviews, observations, and documentation, then analyzed using thematic analysis. The results of the study show that there is an imbalance between the number of apparatus and the service workload, which has an impact on the effectiveness of public service performance. In addition, the placement of apparatus still tends to be administrative and not based on the real needs of the organization. The developed model emphasizes the importance of sub-district categorization, adjustment of apparatus competencies, and differentiation of workload and performance allowances. This research contributes to the development of more responsive and needs-based management of public sector apparatus

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